We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, free of defects and wear, with tags and in its original packaging.

Abut will accept returns and/or refunds on these products as long as they are sold and shipped by Abut and are in their initial condition as received. Any product damaged by customer misuse, missing parts, or unsellable as a result of customer tampering will be refused return and/or refund and a shipping fee will be charged.

New, used and refurbished products from sellers within the Abut website are subject to each seller's return policy.

For any product covered by a manufacturer's published warranty, it is the customer's responsibility to contact the manufacturer with questions or warranty claims.

You will need the receipt or proof of purchase. To initiate a return, you can contact us at customerservice@abut.io

Once your return is processed, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted. You can always contact us for any return questions at customerservice@abut.io

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the problem and correct it.

Exceptions / Non-Returnable Products
Exceptions/Non-Returnable Items Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases.Unfortunately, we cannot accept returns on sale items or gift cards, as well as wholesale products.

Please get in touch if you have questions or concerns about your specific item.

Changes
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
Once your returned item is received and inspected, we will inform you whether the refund was approved or not. If approved, you will automatically be refunded the paid cost of the product to your original payment method, or via store credit. Please remember that it may take some time for your bank or credit card company to process and post the refund as well. Shipping and handling costs are non-refundable.

Automotive products

Abut will accept returns and/or refunds of these products as long as they are in their initial condition as received.

Baby products

Breast pumps must be returned unused, in their original, intact condition and packaging.
 

Clothes and accessories

Abut will accept returns and/or refunds of these products as long as they are in their initial condition as received.

Collectibles

Abut will accept returns and/or refunds of these products as long as they are in their initial condition as received with all documents and certificates of authenticity, classification and appraisal must be returned along with the product.

All products returned without original documentation will be rejected.

Electronics, cell phones and appliances

Abut will accept returns and/or refunds of these products as long as they are in their initial state as received and that upon inspection Abut can prove that they are returned for not having started when they arrived to the customer.
Products with a price greater than US$ 100 must be inspected at the delivery site with the client. The customer must remove the product from the box and check that it is correct and not damaged. If the product is incorrect or damaged, Abut staff will arrange a replacement or refund.
In the case of products with a price greater than US$ 100, the customer may return them to the nearest Abut fulfillment center or commercial office, or to a delivery point determined by Abut.
Any product damaged by customer misuse, missing parts, or unsellable as a result of customer tampering will be rejected and the item returned to the customer with an additional shipping charge.

Digital products

Abut will not accept returns and/or refunds on these products.

Art

Abut will accept returns and/or refunds of these products as long as they are found in initial condition as received in the original product packaging and the respective certificates of authenticity and appraisal.
Artwork that is returned without original documentation will be rejected or that is damaged or altered in any way after delivery will be rejected.
Furniture

Abut will accept returns and/or refunds of these products as long as they are in their initial state as received and that upon inspection Abut can prove that they are not returned due to manufacturing defects when they arrived to the customer.
Products with a price greater than US$ 100 must be inspected at the delivery site with the customer. The customer must remove the product from the box and check that it is correct and not damaged. If the product is incorrect or damaged, Abut staff will arrange a replacement or refund.
In the case of products with a price greater than US$ 100, the customer may return them to the nearest Abut fulfillment center or commercial office, or to a delivery point determined by Abut.

For any information or warranty claim, the customer must contact the manufacturer directly.
Any product damaged by customer misuse, missing parts, or unsellable as a result of customer tampering will be rejected and the item returned to the customer with an additional shipping charge.

Jewelry and watches

Abut will accept returns and/or refunds of these products as long as they are in their initial condition as received and in the original product packaging (boxes, manuals, warranty cards, etc.) as well as the certificates of authenticity, classification and appraisal (If applicable).
All products returned without original documentation will be rejected.
Abut will refuse to return any product that has been modified in any way.
Products with a price greater than US$ 100 must be inspected at the delivery site with the client. The customer must remove the product from the box and check that it is correct and not damaged. If the product is incorrect or damaged, Abut staff will arrange a replacement or refund.
Any product damaged by customer misuse, missing parts, or unsellable as a result of customer tampering will be rejected and the item returned to the customer with an additional shipping charge.

Software and video games

Abut will accept returns and/or refunds for these products as long as the returned software or video games have not been activated, used, or have missing parts or other customer misuse; otherwise it will be rejected.

Products that cannot be returned

Any eligible product after 15 days after delivery.
Downloadable software products, music, NFTs, and/or any other digital goods.
Gift cards.
Products for health and personal care.
Wholesale Product
Food and perishables
Flowers and fruits